Frequently Asked Questions

Why can’t ELSA detect my voice?

This is because you have not granted ELSA Microphone access yet. Upon installation of the app, ELSA will prompt you with a pop-up requesting you to allow ELSA access to your device’s microphone, which you selected “No”. As such, please manually grant ELSA access to your device microphone from the Settings:

For Android phones (e.g. Samsung, Oppo, Sony, Huawei, etc)

  1. On your device, open the Settings Cài đặt.
  2. Tap on Apps or Application Manager (depending on your device, this may be different).
  3. Select ELSA Speak.
  4. Tap on Permissions.
  5. Turn on Microphone settings

For iOS phones (iPhone / iPad)

  1. On your device, open the Settings Image result for setting icon ios app.
  2. Click on the ELSA Speak Application

Next to Microphone rights, tap on the switch to switch on enable the Microphone settings (the switch will turn green)

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