Frequently Asked Questions

How to activate a membership/ voucher code?

Please make sure that you have registered an ELSA account before heading to this section. Otherwise, please refer to the “Sign up for an account” section above to create an account. 

For both iOS and Android devices (Click here to watch video)

1. Go to
2. Log in to your ELSA account via email / Facebook (If you are not registered, you can create an account directly on this website by clicking on the “Register” button)

3. Enter the activation code with ALL CAPITAL LETTERS and press “Redeem” 

4. Open the ELSA Speak app, log out and sign in with the ELSA account to update your status. 

5. Account activated successfully (check again in the card “Profile” tab => Select the gear settings in the right corner of the screen).
Note: Currently, ELSA only allows users to redeem code via a Facebook account or email and there is no option to redeem code via Apple ID yet. So, if you are using Apple ID to log in ELSA, please kindly create a new ELSA account via a new Facebook or email account to redeem your code.

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